Terms & conditions

These terms apply to removals, packing and storage services provided by Wynnes Removals (“we”, “us”). By accepting a quote and booking a move you agree to them. Nothing here affects your statutory rights as a consumer.

Quotes

A quote is based on the information you give us and, where carried out, a survey. If the move turns out to differ materially — more to move, different access, extra services — we may need to revise it, and we will tell you before proceeding. Unless we state otherwise in writing, a written quote is valid for thirty days from its date.

Booking and deposits

We confirm your move in writing. Where a deposit is required to secure a date, it is set out in that confirmation and deducted from the final balance. Deposits are refundable if you cancel within fourteen days of paying, provided the move date is not within that period.

Cancellations and changes

Please tell us as early as you can if you need to cancel or move your date. Cancellations well ahead of the booked date can usually be rearranged or refunded in line with your confirmation; cancellations close to the date may incur a charge to cover the slot and preparation reserved for you. We will always set out any charge clearly.

Your responsibilities

Please make sure we have safe and lawful access at both addresses, that parking and any lift or loading-bay bookings are arranged where you have agreed to handle them, and that anything not to be moved is clearly set aside. You are responsible for declaring valuable, fragile or hazardous items so we can handle them appropriately.

Our liability and insurance

We handle your goods with care and carry insurance appropriate to the work. The scope of cover, any excess, and the limits that apply are set out in your booking documentation. We are happy to explain the cover before you book. We are not liable for pre-existing damage, for items you pack yourself where the damage results from that packing, or for loss caused by circumstances beyond our reasonable control.

Claims

If something is damaged or missing, please tell us as soon as you notice and in any case report it to us in writing within seven days of the move so we can investigate while the details are fresh. We will deal with any claim promptly and fairly under the cover that applies.

Payment

Unless agreed otherwise in writing, the balance is due on or before completion of the move. For storage, charges are payable in advance for each agreed period. Where an account is agreed, invoices are payable within fourteen days.

Storage

Goods placed into storage are held on an inventory. Access is arranged with us on reasonable notice. We must be kept informed of your current contact details for as long as goods are stored, and storage charges continue until the goods are collected or delivered as agreed.

Contact

Questions about these terms? Email us at hello@wynnesremovals.co.uk and we will talk them through.